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returns policy

15 days Limited Guarantee


Our policy lasts 15 days (starting on the day of purchase). If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original (undamaged) packaging. 


Purchases made using crypto currency as method of payment are non refundable and not eligible to the 15 days return policy.

Additional non-returnable items:

* Gift cards

* Health and personal care items

* Any purchase (of any item) made using crypto currency as method of payment


To start your return request process, we require an email to be sent to with:

– A receipt or proof of purchase

– The reason for the return request 


Refunds will be systematically refused for:

* Any item not in its original condition, is damaged or missing parts or have damaged packaging, for reasons not due to our error.

* Any item that is returned more than 15 days after purchase.

* Any item purchase using crypto currency as method of payment


Refunds (if applicable)

Once your email request is received you will be provided with a refund request number and a return address.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refund is approved we will issue a refund authorization number.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Note: Shipping costs are non-refundable. 

If you receive a refund, the cost of shipping will be deducted from your refund.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)

Only regular priced items may be refunded. Unfortunately sale items cannot be refunded. They might however be eligible for exchange if arrived damaged.

Exchanges (if applicable)

We only replace items if they arrive to you damaged. The damaged item will be replaced by the same item of the same size and colour. If the same item is not available because it is out of stock or has been discontinued, we reserved the right to replace the product by an equivalent product of similar value, size and colour. 

If you need to exchange a damaged item for the same item, send us an email at with all the information, the receipt and photographic evidences for investigation.

You will then be provided with an exchange request number and a return address for the damaged product. 


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.


If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


Once you email to request a refund for an exchange, the shipping address will be provided to you along with your exchange or refund request number


You will be responsible for paying for your own shipping costs for returning your item. 

Shipping costs are non-refundable. 

If you receive a refund, the cost of shipping will be deducted from your refund.


Depending on where you live, the time it may take for your exchanged product to reach you, may vary.


If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.



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